Industries
Phone service for call centers and customer service teams
Call queues, flexible capacity, and SIP trunks sized for teams that live on the phone.
For a customer service or sales team, call capacity is the business. Too few lines means lost callers, and too many means wasted cost. Valley VoIP provides call queues through hosted voice, and SIP trunks whose capacity can be raised for a busy season and lowered afterward.
How our phone service helps call centers and customer service teams
- Queues that distribute calls fairly among available agents
- Call capacity that expands for seasonal peaks
- Agents working from the office or from home on the same system
- Local and toll-free numbers delivered to one platform
What we recommend
For call centers and customer service teams, we most often recommend SIP trunks, hosted voice, and PRI trunks. The right combination depends on how many people and locations you have and on the equipment you already own, and we are glad to talk it through with you.
Nationwide service, one provider
Valley VoIP provides phone service for call centers and customer service teams nationwide. If you choose hosted voice, we provide the phones and all of the equipment for free, and in most cases your existing phone numbers can be kept.
Recommended
Services this industry relies on
Hosted Voice & Phone Systems
A complete business phone system delivered over the internet. We provide the phones and all of the equipment free, so there is nothing to buy and nothing to maintain.
Learn moreSIP Trunks
Connect the phone system you already own to modern, flexible voice service over the internet, and pay only for the call capacity you need.
Learn morePRI Trunks
Digital PRI service for phone systems that require it: 23 voice channels on a single circuit, with direct inward dialing and caller ID.
Learn more